Overview

My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at heathererobyn@gmail.com .

Shipping Policy

All orders are shipped through media mail. For domestic orders, please allow 7 to 10 business days for your order to arrive. For international orders, please allow up to three weeks for your order to arrive. You will receive an email confirmation when your order is shipped. 

Shipping returns

To return your product, you should mail your product to 6088 Pietz Ct, San Jose, CA 95123.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact me at heathererobyn@gmail.com for questions related to refunds and returns.